SHIPPING & RETURNS POLICY

This Shipping & Returns Policy applies to all orders placed through the blanis.eu online store, operated by SC WOBA DESIGN STUDIO SRL.

We want every order to arrive as quickly and safely as possible. For this reason, we take particular care when preparing, packaging and dispatching our products.

1. Order Delivery

Products available on blanis.eu are dispatched from Brașov, Transylvania, Romania, through our delivery and courier partners.

All orders are carefully prepared and packaged before being handed over to the courier.

Estimated delivery times are displayed during checkout and may vary depending on the destination country and selected delivery method.

Delivery times may also be affected by:

• product availability;
• the date and time the order is placed;
• delivery destination;
• busy periods and public holidays;
• weather conditions;
• courier operations;
• customs procedures, where applicable;
• other circumstances beyond the reasonable control of SC WOBA DESIGN STUDIO SRL.

Once your order has been dispatched, you may receive a tracking number or tracking information allowing you to follow your parcel.

2. Shipping Costs

Shipping costs are displayed on the website and/or during checkout before the order is placed.

Where free shipping is available, the applicable minimum order value and conditions will be clearly displayed on the website or during checkout.

For orders that do not qualify for free shipping, the applicable shipping cost will be shown before the order is completed.

For special, oversized or unusually heavy orders, or orders requiring special transportation conditions, any additional shipping costs will be communicated to the Customer before dispatch.

3. Receiving Your Parcel

We recommend checking the condition of the parcel and products as soon as reasonably possible after delivery.

If the outer packaging shows visible signs of damage, we recommend taking photographs before opening the parcel.

We also recommend keeping the packaging, protective materials and shipping label in case the Product has been damaged or there are other issues with the delivery.

This information can help us investigate and resolve any claim with the courier more quickly.

4. Safe Delivery

We take responsibility for ensuring that Products are dispatched in appropriate condition and packaged to provide suitable protection during transportation.

If a Product arrives:

• damaged during transportation;
• incomplete;
• defective;
• different from the Product ordered;

we will investigate and resolve the issue without additional cost to the Customer where the claim is justified.

Depending on the circumstances, this may include:

• replacing the Product;
• sending a missing Product or component;
• otherwise resolving the issue;
• refunding the Product price, subject to applicable legislation.

5. Products Damaged During Delivery

If your Product arrives damaged, broken or otherwise affected during transportation, please contact us as soon as possible after receiving the parcel and, where possible, within 24 hours of delivery.

To help us resolve your claim quickly, please provide:

• your order number;
• clear photographs of the damaged Product;
• photographs of the outer packaging;
• photographs of the inner packaging and protective materials;
• a clear photograph of the shipping label;
• photographs clearly showing the damaged area.

In certain circumstances, we may request additional photographs or videos to help us assess the issue.

Please keep the Product, packaging and protective materials until our checks have been completed.

Reporting transport damage promptly helps us submit a claim to the courier and resolve the situation as quickly as possible.

6. Refused or Uncollected Parcels

If a parcel is:

• refused without a justified reason;
• not collected from a parcel locker or collection point;
• not collected following delivery attempts by the courier;
• returned to us because delivery could not be completed for reasons attributable to the Customer;

SC WOBA DESIGN STUDIO SRL reserves the right to request reimbursement of the shipping and return costs incurred, to the extent permitted by applicable legislation.

For future orders, we reserve the right to require advance payment where a Customer has repeatedly refused or failed to collect previous orders.

7. Returns – Consumers

Under applicable EU and Romanian consumer protection legislation, Consumers generally have the right to withdraw from a distance contract within 14 calendar days of receiving the Products, without having to provide a reason.

A return/withdrawal request may be submitted using the return form available on blanis.eu or by contacting us at:

woba.design.studio@gmail.com

Returned Products must be appropriately packaged for transportation and, where reasonably possible, should be:

• clean;
• complete;
• returned with all accessories and components supplied;
• free from damage caused by the Customer;
• free from signs of use beyond what is necessary to establish the nature, characteristics and functioning of the Product.

The absence of the original packaging does not automatically remove the Consumer's statutory right of withdrawal.

The Consumer may be liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

8. Return Shipping Costs

When exercising the statutory 14-day right of withdrawal, the direct cost of returning the Products is borne by the Customer where the Product is not defective and was delivered correctly.

If the Product:

• is defective;
• was damaged during transportation;
• was delivered incorrectly;
• does not correspond to the Product ordered;

the shipping costs necessary to resolve a justified claim will be covered by SC WOBA DESIGN STUDIO SRL.

9. Refunds

When a Consumer exercises their statutory right of withdrawal, refunds will be processed in accordance with applicable EU and Romanian consumer protection legislation.

The refund will be made within a maximum of 14 calendar days from the date on which we are informed of the Consumer's decision to withdraw from the Contract.

We reserve the statutory right to withhold the refund until we have received the returned Products or until the Customer provides evidence that the Products have been sent back, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction, unless the parties expressly agree otherwise.

Where a refund is made by bank transfer, the Customer must provide valid bank account details.

10. Returns and Claims – Business Customers

The statutory 14-day right of withdrawal available to Consumers does not generally apply to orders placed by legal entities or Customers acting in the course of their business or professional activity.

A return may be accepted where:

• the Product is defective;
• the Product was damaged during transportation;
• the Product is incomplete;
• the Product delivered differs from the Product ordered.

Any missing items, damage or issues caused during transportation should be reported within 24 hours of receiving the parcel, where possible.

To help us resolve the claim, please provide:

• the order number;
• clear photographs of the affected Products;
• photographs of the outer packaging;
• photographs of the inner packaging and protective materials;
• a photograph of the shipping label.

Claims submitted after this period may be more difficult or, in some circumstances, impossible to resolve with the courier.

Returns requested by business Customers due to a change of mind, ordering the wrong Product or quantity, or no longer requiring the Product may be refused.

11. Returning Products

Before sending a Product back to us, we recommend completing the return form available on blanis.eu or contacting our team.

Once your request has been registered, you will receive the necessary information regarding the return process.

Products must be appropriately packaged to protect them during transportation and prevent any additional damage.

12. Contact

For questions regarding orders, shipping, returns or claims, please contact us:

SC WOBA DESIGN STUDIO SRL

VAT ID: RO40168586
Trade Register No.: J08/2708/2018
Registered Office: Sânpetru, Brașov County, Romania
Email: woba.design.studio@gmail.com
Phone: +40 767 643 315
Website: blanis.eu

Last updated: 29 August 2026